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TECHNICAL SERVICE MANAGEMENT

Manage Every Service. From Anywhere.

One Cloud Platform for Smarter Technical Service Management.

Simplify your daily service operations with a cloud-based platform designed for technical service businesses. Organize service requests, track repair and maintenance workflows, manage customer records and keep your operations connected — all from one central workspace.

Cloud-Based Access   Centralized Management   Easy to Use

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TUSAQ
WHY CHOOSE OUR SOFTWARE?

Simplify Service Operations. Stay in Control.

A smarter way to organize your technical service business — from one central workspace.

Managing daily service operations should not require complicated processes or disconnected records. Our cloud-based Technical Service Management software brings essential service information together, helping businesses organize their workflows and maintain better visibility across everyday operations.

☁

Cloud-Based Accessibility

Access your service management workspace through the web, wherever your business takes you.

▦

Centralized Service Management

Keep service-related information organized in one place instead of working across disconnected records.

↗

Clearer Operational Visibility

Follow service activity more easily and maintain a clearer overview of ongoing work.

✧

Designed for Everyday Use

Support routine service management with a practical, straightforward digital working environment.

✦

Less complexity. More clarity. Keep your focus on delivering reliable technical service.

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SERVICE OPERATIONS Cloud Management Workspace
WORKSPACE
SERVICE REQUESTS Requests
▤ Organize
WORK ORDERS Workflows
⚙ Coordinate
SERVICE RECORDS History
◷ Review
OPERATIONS OVERVIEW

Service Workflow

PROCESS VIEW
01 RECEIVED
▤
Service Request Record the issue
→
02 ACTIVE
⚙
Service Process Manage the work
→
03 CLOSED
✓
Completion Close the record
ONE CONNECTED WORKSPACE
POWERED BY TUSAQ
☁ CLOUD-BASED
✓ ORGANIZED WORKFLOWS
ILLUSTRATIVE SERVICE MANAGEMENT WORKSPACE
EVERYTHING YOUR SERVICE TEAM NEEDS

Powerful Features. Complete Service Control.

Bring the essential parts of your technical service workflow into one organized cloud workspace. From incoming service requests to completed repairs, manage daily operations with greater clarity.

01

Service Request Management

Create, organize and follow incoming service requests from a central management workspace.

REQUESTS & TRACKING ↗
02

Work Order Management

Organize service jobs, monitor their progress and maintain a structured record of work.

JOBS & OPERATIONS ↗
03

Customer & Device Records

Keep customer information, registered devices and related service history organized.

CUSTOMERS & DEVICES ↗
04

Repair & Maintenance Tracking

Follow repair and maintenance activities through an organized service process.

REPAIR WORKFLOWS ↗
05

Technician & Staff Management

Organize technician information and coordinate service responsibilities across your team.

TEAM COORDINATION ↗
06

Inventory & Spare Parts

Maintain spare-part records and support stock visibility for everyday service work.

STOCK & PARTS ↗
07

Service Costs & Billing Records

Organize service-related charges, cost information and billing records in one place.

SERVICE FINANCES ↗
08

Reports & Service Insights

Review service records and operational information to support better planning and day-to-day decisions.

REPORTING & OVERVIEW ↗
ONE CONNECTED WORKSPACE

Everything Organized. Everything Connected.

Bring your customers, service records, work orders and daily operations into a more connected management experience.

▤ Requests
⚙ Operations
◉ Customers
▥ Records
✦ TUSAQ
HOW IT WORKS

From Service Request to Completion.

Bring structure to your daily service operations. Follow a clear workflow from the first customer request to the final service record, with essential information organized in one cloud workspace.

THE SERVICE JOURNEY Six Steps. One Organized Process.
01
RECEIVE

Register the Service Request

Record the customer's request and capture the initial service details in one place.

▤
02
ORGANIZE

Create the Service Record

Organize customer, device and issue information for a structured service process.

▦
03
COORDINATE

Plan the Service Work

Define the required work and coordinate the next steps of the service operation.

◇
04
PROCESS

Track Repair & Maintenance

Follow the progress of repair and maintenance activities as work moves forward.

⚙
05
COMPLETE

Finalize the Service

Record the completed work and close the service process when it is finished.

✓
06
REVIEW

Keep the Service History

Maintain service records for future reference and operational follow-up.

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SERVICE WORKFLOW TRACKER
✦
OPERATIONS WORKSPACE

Service Progress

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ILLUSTRATIVE SERVICE RECORD Device Maintenance
IN PROGRESS
CATEGORY Technical Service
WORK TYPE Maintenance
Workflow Stages EXAMPLE VIEW
✓ ✓ 3 4
Received Recorded Processing Completed
Service Activity PROCESS OVERVIEW
✓
Request registered Initial service information recorded
DONE
✓
Service record organized Customer and device details linked
DONE
⚙
Maintenance in progress Service work being followed
ACTIVE
○
Service completion Final review and record closure
NEXT
ORGANIZED SERVICE OPERATIONS TUSAQ
☁ CLOUD WORKSPACE
✓ CLEAR WORKFLOWS

Illustrative workflow — not a live product screenshot.

✦
One Process. Better Organization.

Keep your service journey structured from the first request to the final record.

SHAPING THE DIGITAL FUTURE
INDUSTRY APPLICATIONS

Built for Service Businesses. Designed Around Your Workflow.

Every technical service business has its own customers, equipment and operational needs. A flexible, cloud-based service management approach helps different service providers organize their work in one central environment.

01 / 06

Computer & IT Services

Organize computer repairs, maintenance requests, customer devices and everyday IT service operations from one workspace.

Computer Repair IT Maintenance
TECHNOLOGY SERVICES ↗
02 / 06

Mobile Device Repair

Keep smartphone and tablet service records organized, from initial fault registration to repair completion.

Smartphones Tablets
MOBILE TECHNOLOGY ↗
03 / 06

Home Appliance Services

Support repair and maintenance workflows for household appliances with organized customer and service information.

Appliance Repair Maintenance
HOME EQUIPMENT ↗
04 / 06

Electronics Repair

Manage electronic device service requests, repair activities and service history through a structured workflow.

Electronic Devices Repairs
ELECTRONIC SYSTEMS ↗
05 / 06

Industrial Equipment Services

Organize service and maintenance records for machinery, equipment and technical operations in industrial environments.

Machinery Equipment
INDUSTRIAL SERVICES ↗
06 / 06

General Maintenance Providers

Support routine maintenance, service coordination and customer-related work across different technical fields.

Field Services Maintenance
SERVICE OPERATIONS ↗
ONE PLATFORM. DIFFERENT SERVICE NEEDS.

Different Industries. One Smarter Way to Manage.

Whether you repair consumer devices, maintain business equipment or coordinate technical service work, keep your essential operational information in one organized cloud environment.

✓ Centralized Service Records ✓ Organized Workflows ✓ Cloud-Based Access
INDUSTRY OPERATIONS
CONNECTED SERVICE WORKSPACE
▣ Devices
⚙ Operations
◉ Customers
▤ Records
✦
TUSAQ TECHNICAL SERVICE MANAGEMENT
ILLUSTRATIVE OPERATIONS FRAMEWORK ✦
READY TO GET STARTED?

Take Control of Your Service Operations.

Less Complexity. More Control. One Connected Workspace.

Bring your service requests, customer records, work orders and daily operations together in one cloud-based management environment. Discover a more organized way to manage your technical service business.

✓ Centralized Service Management
✓ Clearer Daily Workflows
✓ Cloud-Based Operations
Request a Demo
✦ Discover the right solution for your business.
TUSAQ — SHAPING THE DIGITAL FUTURE
SERVICE CONTROL CENTER ✦
OPERATIONS OVERVIEW

One Connected Workspace

☁
✦ TUSAQ SERVICE MANAGEMENT
▤ Requests
⚙ Work Orders
◉ Customers
▣ Records
✓
Organized Service Records
◇
Connected Daily Workflows
CLOUD SERVICE MANAGEMENT TUSAQ
✓ SERVICE WORKFLOW
☁ CLOUD PLATFORM
Illustrative platform concept
TECHNICAL SERVICE MANAGEMENT POWERFUL SOLUTIONS. ONE CONNECTED ECOSYSTEM.

Do You Have a Project in Mind? Let's bring it to life together.

Whether you are working on a new idea or looking to improve your existing systems, tell us about your project. Let our team evaluate your needs and get in touch with you.

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